HP Pavillion gaming extremely slow to load many programs and can't install apps.

[Oggiv]

Hello, I have an HP Pavilion Gaming Desktop PC TG01-0000a (6GY67AV), product number 7VZ51EA.

For the last week, I have had problems where apps won't install and many apps won't run. I did a factory reset (deleting everything) and rebooted to Windows 10 and it still has the same problem.

Some programs work like browsing. But when I try to run various games or installers they take a very long time before it fails with an error. The error doesn't say what the cause is though.

I tried to contact HP support but my warranty just expired 😞

Since I've already deleted everything and factory restore using HP recovery manager, I'm wondering if its hardware related.

Does anybody have any suggestions? I want to learn how to fix it.

Thank you.

🙂

[Prométhée]

hi

HP PCs - Testing for Hardware Failures | HP® Customer Support

see to start, if the tests indicate a problem

https://support.hp.com/us-en/product/hp-pavilion-gaming-desktop-pc-tg01-0000a/37874510/model/3832287...

is it this exact configuration?

[Oggiv]

Hey yes, that is the correct model.

The hardware test was completed successfully.

I work in tech so have a little familiarity. Seems really strange that restore to factory with delete all data did not fix it and then the hardware tests out ok.

Any ideas?

[Prométhée]

Indeed, with this configuration
ssd m2 16gb ram disk, it should work fine
The recovery option, is a complete factory recovery , isn't it just the windows 10 reset?
I ask, because the options are different from one model to another, and not always very clear in the documents
You know the original version, and the one in place (20h2 .21h1)

Reset the computer

 How to reset your computer to factory settings in Windows 10

https://support.hp.com/ca-en/document/c04758961

note:

Beginning in 2018, Recovery Manager does not come preinstalled on computers with Windows 10. If your computer does not have Recovery Manager, go to HP PCs - Resetting Your Computer (Windows 10) for more information.

check

•  Using the HP Cloud Recovery tool in Windows 10

you can try it right away, but it's just to find out if this is compatible

[Oggiv]

Thank you for the fast replies. Tried installing the diagnostic tools from HP. Everything came back green. Tried SSD specific diagnostic also and that was green.

The cloud recovery doesn't seem compatible because this computer has Windows 10 home. But the requirements for cloud recovery say Windows 10 Pro or Enterprise.

It's interesting your note that they stopped shipping full recovery images. How can someone possibly recover their system to its original state if can't do cloud recovery and no image on the disk?

Thanks

[Prométhée]

No, it's curious, I have the link in "bookmarks"
And I just checked indeed, what is given is not correct

I gave the link of the product page
it should be this

https://support.hp.com/us-en/document/c06162205

and looks ok : if the product number is correct here: *

http://support.hp.cloud-recovery.s3-website-us-west-1.amazonaws.com/

You could query if your system has been supported by HP Cloud Recovery Tool by input Product ID below.

* Product ID:
Result:	Product is supported. Create your Recovery Media by the following tool: https://www.microsoft.com/store/apps/9mtks9pr7r3n