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HP Print job smearing

HP Recommended
Laserjet Pro 100 mfp
Microsoft Windows 10 (32-bit)

My Laserjet Pro printer is outputting smeared images after a print job. i recently changed my black ink cartridge as customary and since then all print jobs are exit with smears and smudges. Please advise what's the cause. Thanks smeared print jobsmeared print joband appreciated

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Charlie19421129,


I'd like to help!


Let's try a power reset on the printer


Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 


Try the steps in the document to document to resolve quality issue-Resolving Print Quality Issues


Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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