HP SSD EX900 M.2 500GB Warranty - HP website does not recognize the S/N

[Wing9082]

I have an issue with my SSD and I would like to use my warranty but the HP warranty check website does not recognize my serial number.

[praveen196]

@Wing9082  Welcome to HP Community!

I understand that you are facing issues with HP SSD EX900 M.2 500GB.

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

You can contact support without a serial number.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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