-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Hardware and Upgrade Questions
- HP Support doesn't recognize S/N for SSD

Create an account on the HP Community to personalize your profile and ask a question
11-02-2021 04:03 PM
Hi, I'd like to find out warranty options for my 3 month old SSD that failed but the online support page doesn't recognized the S/N. There isn't even a category for it here in the community.
Thank you
Solved! Go to Solution.
Accepted Solutions
11-02-2021 04:15 PM
I will send your question for Review...
Request for Review
- I have submitted a request that our Community moderators review your question / concern.
Worth Noting
- Our Community is not an HP business group.
- We are not HP Technical Support, nor are we HP Sales, Service, or Warranty.
- Our request for assistance on your behalf does not influence the outcome: Our request is not a magic back door into HP Support.
- The time frame (how long it takes) for a response is not controlled by the Community.
- If / When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you.
Important
- Do not contact random numbers posted in a public or private message by “new members”. Vermin are looking for victims – don’t be next.
- Please do not post any personal or case information here - we cannot make use of the data.
- Posting personal information at a public site increases your risk from rats and scammers.
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
11-02-2021 04:10 PM
OK, there's support info at http://h10032.www1.hp.com/ctg/Manual/c05605231.pdf but the phone number's mailbox is full 😐
11-02-2021 04:15 PM
I will send your question for Review...
Request for Review
- I have submitted a request that our Community moderators review your question / concern.
Worth Noting
- Our Community is not an HP business group.
- We are not HP Technical Support, nor are we HP Sales, Service, or Warranty.
- Our request for assistance on your behalf does not influence the outcome: Our request is not a magic back door into HP Support.
- The time frame (how long it takes) for a response is not controlled by the Community.
- If / When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you.
Important
- Do not contact random numbers posted in a public or private message by “new members”. Vermin are looking for victims – don’t be next.
- Please do not post any personal or case information here - we cannot make use of the data.
- Posting personal information at a public site increases your risk from rats and scammers.
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"