HP Z 620 with E5 2697v2 update issue

[Yass-Z]

Dear community.

I have a Z620 system currently configured with two Xeon E5-2620 processors, 64GB of memory. As one of the processors was broken,  I decided to change them with a pair of Xeon E5-2697v2 processors. Before doing so I checked the compatibility online and everything seemed to be OK.

After installing the processors the screen remained blank and then the cooling fans began to spin up so fast to the point they were audible. From all appearances it doesn't look as if the system is doing anything. I left it on for about 10 minutes and nothing changed.

To troubleshoot I switched both processors (secondary onto the main), nothing changed. I reinstalled one of the E5-2620 and the system booted with no problem. 

I am not sure if there's anything I can do to troubleshoot this further. It seems unlikely, though possible, both CPUs would be bad. I reviewed HPs support site and didn't find anything helpful. 

Can anyone please provide some light as to why the new processors are not working? 

Thank you.

[erico]

HP has produced and brought to market more than a thousand different models of notebooks and desktop PCs over the years.



It is difficult to help you if we don't know which specific model you own..

Method #1: If the notebook/desktop will boot into Windows, you can retrieve your Product Number by pressing Fn + Esc key.

Method #2: Press the power button and immediately tap the F10 key to invoke the BIOS. In the Main section, you will find the Product number or Product ID. Post that in your next reply in your thread.

Method #3: Press the power button and immediately tap the F2 key.
If your laptop/desktop has HP Hardware Diagnostics UEFI version 10.3.0.0, there is a System Information section that also has the Product ID.
We need that information, along with the installed Operating System information to help you.
Don't forget to post the name of the installed operating system if you haven't already done that.

[Yass-Z]

Dear Enrico,

I found that the block date is 12/28/2011, and means that i have to change the motherboard so i can se these processors.

I cannot use a V2 processor.

Thank you for your reply.