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Potatoslayer19
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HP all-in-one desktop won't turn on

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HP all-in-one desktop 23-q016a
Microsoft Windows 10 (64-bit)

Hi everyone, my HP All-in-one desktop won't turn on... the desktop was just shutdown the other night and when I try turning it on nothing is happening, no fan noise, no beep, nothing.

 

I've already tried some solutions like a hard reset and even resotting the components still nothing happens.

 

There has been a few things I noticed though, when I plug in the power adapter that originally came with the desktop there was just a flash of white led light then nothing (I don't think its broken because I tried charging my hp pavilion laptop with the desktop power adapter and it's working)... when I use another power adapter like my hp pavilion laptop the led ligh just keeps flashing. Could the problem be the motherboard or any other component?

 

Any solutions?

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Potatoslayer19 Welcome to HP Community!

 

I understand that HP all-in-one desktop won't turn on.

 

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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