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neustone
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Message 1 of 2
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Flag Post

HP desktop does not start anymore

‎02-23-2021 03:07 PM - edited ‎02-23-2021 07:39 PM

HP Recommended
Product: HP Pavilion Gaming Desktop 690-0009
Operating System: Microsoft Windows 10 (64-bit)

Hi there,

My desktop suddenly dead today. It crashed randomly this morning for three, or four times, and then totally dead.

It looks like PSU is broken, but I am not sure of it. 

Does anyone have similar issues?

By the way where can I find a PSU, like L64961-800 for this desktop?

Regards,

1 REPLY 1
old_geekster
Level 16
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Message 2 of 2
Flag Post

‎02-23-2021 07:46 PM

HP Recommended

@neustone , welcome to the Community.

 

The symptoms certainly do sound like you have a failed power supply unit (PSU).  The motherboard is HP proprietary.  It has a 4-pin power connector.  You will have to buy a new PSU directly from HP.  Unfortunately, HP doesn't show the PSU's available in Canada.  Here is a Power Supply Cross-Reference Chart to see where I got this information: https://h30434.www3.hp.com/t5/Desktop-Knowledge-Base/Power-Supply-Cross-Reference-for-specific-model...

 

Your specific model is not on the Chart, but all of the 690 series have the same connector.  You can find them on HP PartSurfer: https://partsurfer.hp.com/Search.aspx?searchText=L64961-800

 

I suggest that you contact HP Customer Support to see if they can help you buy one of their PSU's.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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