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Keyboard_31 Student
Student
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HP keypad malfunction

Hp-ay031tu
Microsoft Windows 10 (64-bit)

Dear Team,

my laptop keypad is malfunctioning sometimes its work fine and some times automatically its zoom in and out the icon when i scrolliny the mouse.same things happen when i pressed S or any other key except i and space key...its happening last 4 months..i have checked sticky keys there is no problem sometimes it works when i pressed ctrl-ctrl at a time..but now its not working.

Please provide the details of this kind of problems.

Thanks !!

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HP Support Agent
HP Support Agent
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Message 2 of 2
370
Flag Post
HP Recommended

HP keypad malfunction

@Keyboard_31

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

 

Select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

If the issue persists, refer to this document: https://support.hp.com/in-en/document/c03738933 for Keyboard Troubleshooting.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thank you for joining the HP Community.

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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