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‎08-25-2020 12:50 PM

HP Recommended
Product: HP x4000b Bluetooth Mouse
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I have had this mouse for about a month. About a week ago, it started lagging very bad to the point of not being functional. Turning it off and then back on would fix the problem. Now, it is getting worse, and turning the mouse off then on does not fix it. I already tried changing the batteries, cleaning the lens, changing the mouse pad, reconnecting the bluetooth, and moving to a different area of the house. I am using a Lenovo Thinkpad T470s with Windows 10. Any suggestions would be appreciated.

 

Thanks!

2 REPLIES 2

‎08-26-2020 08:35 AM

HP Recommended

Update: The mouse has not completely stopped working. It still works sometimes, and the turning it off then back on still works to resolve the issue sometimes. But, the lagging seems to continue happening more frequently and the off/on reconnect fix is not working as easily.

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‎08-28-2020 09:36 AM

HP Recommended

@Brian_ASI

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,
Since you have already tried most of the troubleshooting steps to resolve the issue, this sounds like a hardware related issue.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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