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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-15-2012 01:43 PM

HP Recommended

When I try to open HP Support Assistant I get an error message HPSF.exe has stopped working. Application has encountered a serious problem and must close. My warranty expired on 09/12/2012. Does HP Support Assistant go away when warranty expires. If not anybody have an idea how I can fix?

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-15-2012 01:47 PM

HP Recommended

Hi,

 

It's nothing to do with your warranty ending, however this can be a temperamental piece of software.

 

Try the following.

 

First of all, uninstall your current version of HP Support Assistant by using the Microsoft 'Fixit' on the following link - this is particularly useful in correcting issues that may prevent reinstallation on machines running a 64bit OS.

 

http://support.microsoft.com/mats/Program_Install_and_Uninstall

 

When this has completed, restart the PC.

 

Next download and install the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page.

 

http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html

 

After the installation, restart the PC again.

 

Regards,

 

DP-K

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24 REPLIES 24

‎11-15-2012 01:47 PM

HP Recommended

Hi,

 

It's nothing to do with your warranty ending, however this can be a temperamental piece of software.

 

Try the following.

 

First of all, uninstall your current version of HP Support Assistant by using the Microsoft 'Fixit' on the following link - this is particularly useful in correcting issues that may prevent reinstallation on machines running a 64bit OS.

 

http://support.microsoft.com/mats/Program_Install_and_Uninstall

 

When this has completed, restart the PC.

 

Next download and install the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page.

 

http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html

 

After the installation, restart the PC again.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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‎11-15-2012 02:47 PM

HP Recommended
Thanks much, problem solved.
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‎11-15-2012 03:02 PM

HP Recommended

Hi,

 

You're welcome and glad it helped :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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‎11-24-2012 06:28 AM

HP Recommended

Worked like a charm for me... 

---

(The Mr.Fixit program DID remove HPSupport Assistant, but at the end of the process there was a message saying it did NOT remove the program, BUT the problem was solved.  Hmmm...   Contradictory info, if you ask me.)  Anyway, the reinstallation was nice and smooth.  Thanks!

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‎11-24-2012 08:57 AM

HP Recommended

Same here. But everything worked perfect.

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‎11-24-2012 10:15 AM

HP Recommended

Accept as Solution

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‎12-03-2012 09:59 PM

HP Recommended

Thank you, it helped.

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‎12-21-2012 07:11 AM

HP Recommended

I have the same problem of the dialogue box telling I need to restert etc so followed the solution and have uninstalled but as I went to download from the link supplied I thought it said it's only for Windows 8 - I have windows 7 and don't want to upgrade

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‎12-21-2012 10:06 AM

HP Recommended

I can not help you on that one. When I used the recommendation I was using Windows 7 and Windows 8 had not been released at that time.

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