cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
ghoot
New member
1 0 0 0
Message 1 of 2
291
Flag Post

Hard Drive Issue

HP Recommended
HP ENVY Phoenix 860VX Desktop
Microsoft Windows 10 (64-bit)

Hello Everyone,

Over the last month or so, sometimes my mouse and keyboard just quit working so I have to manually power down and reboot.  Well, the last time I did that, after I put in my password it just sits there spinning.  Ran some diagnostics and get this failure code on the hard drive: M0F0Q3-83FAG8-QFFX6J-60XJ03  It has a "256GB M.2 PCIe (Non-SED) SSD" hard drive.  Anyway to repair this or will the hard drive need to be replaced?  Any chance of recovering files?

Thanks a bunch,

Gary

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 2 of 2
Flag Post
HP Recommended

@ghoot

 

I reviewed your post and I understand that the computer is not booting to windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

It looks like a hard drive is gone bad and needs replacement. You need to check with a local tech to recover the data on the hard drive. I recommend you contact support and they will assist you with the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation