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Hard disk

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Hard disk error I turn on my computer it shows me a black screen that’s say hard disk error it tells me to click it tell me to click f2-system diagnostics when I do that it gives me 4 options to Memory test,Hard Drive Check,Language,And exit I click hard drive check and when I did that it’s give me 2 options too quick check your extensive check Soo I clicked quick check and when I did that it told me no hardware installed. So I go back to main menu and it show me the same thing again 

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Did you really mean an N0A31AA  aka HP ALL-IN-ONE - 20-E014 (ENERGY STAR)

The internal drive is a 500GB 2.5" 5400 RPM drive. You can get a WD 500GB 2.5" 7200 RPM drive for $52.

Do you have the expertise to get to the hard drive and replace it. Do not format it. WIN 10 will do it.

Win 10 is a free download.  You do not need any product key, it will detect the existing key.


Whether or not any data can be recovered is a future topic, we can discuss.

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