Hard drive 1 error

[Vanessabui]

I can’t turn on my laptop. Whenever I turn it on, it shows that my hard drive 1 is error. How can I fix this? Looking forward to the answers. Thank you.

[Alex921]

Hi @Vanessabui 

First at all I suggest you perform a test to your hard drive, you can follow next link to learn about how to test your hard drive

https://support.hp.com/us-en/document/c03467259

if test passed, you can try to follow next steps to solve problem with no boot

https://support.hp.com/ph-en/document/c04718479

please let me know for any doubt/problem that you have on this process...

Regards!

[Vanessabui]

Hi @Alex921

Thanks for answering me. But my laptop has a problem...

Failure id: U4J8Q3-9AU9S5-MFPW2K-60AQ03

Product id: 3JE80AV

Can you show me what to do?

Thank you

[Alex921]

Hello @Vanessabui 

as your HDD is not working, you need replace it, the failure ID you that you get include next information

Includes

Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Failure Code

301

if your computer is inside warranty you can try to contact tech support to get a repair option, if your computer has more than 1 year you bought it, you need replace the hard drive with next information

Support for all 7.0 mm/7.2 mm, SATA, 2.5 inch hard drives:
Support for solid-state drive + hard drive
Support for M.2 SATA/PCIe solid-state drive
Accelerometer/Hard drive protection support

Single hard drive FonƭgurDtions
1 TB, 5400 rpm, 7.2 mm

Dual storage FonƭgurDtions
128 GB, SATA, TLC, solid-state drive + 1 TB, 5400 rpm, 7.2 mm hard drive

M.2 SATA-3, TLC, solid-state drive:
256 GB
128 GB

M.2, PCIe, NVMe, solid-state drive:
512 GB, TLC
512 GB, value
256 GB, value

Part Number: L30422-005

Hope solve your doubts if yes, let me know it