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‎10-09-2020 02:06 PM

HP Recommended
Product: DESKTOP-SMV8RBV 860-102nl
Operating System: Microsoft Windows 10 (64-bit)

Hi! Trying to execute the HP diagnostic of my device's three hard drives, i get this error about one of the three: 6E1U6M-85PA8T-X87T61-617613. Can you explain me what is the problem? Thank you very much!

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-09-2020 02:22 PM

HP Recommended

Hi:

 

Below is the report generated by the failure code you posted, minus your PC's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
6E1U6M-85PA8T-X87T61-617613OKXXXXXXXXXX10/9/20304StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 2 Quick Test Failure

 

You will have to replace hard disk 2, which could be the 1 TB hard drive or the 128 GB SSD.

 

It depends on what port the drive is plugged into.

 

The specs state the SSD is drive 1 and the 1 TB drive is drive 2.

 

https://support.hp.com/id-en/document/c04912940

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04717139

 

If the PC boots up and you can get into Windows, then I assume the 1 TB storage drive has gone bad.

 

 

View solution in original post

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3 REPLIES 3

‎10-09-2020 02:22 PM

HP Recommended

Hi:

 

Below is the report generated by the failure code you posted, minus your PC's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
6E1U6M-85PA8T-X87T61-617613OKXXXXXXXXXX10/9/20304StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 2 Quick Test Failure

 

You will have to replace hard disk 2, which could be the 1 TB hard drive or the 128 GB SSD.

 

It depends on what port the drive is plugged into.

 

The specs state the SSD is drive 1 and the 1 TB drive is drive 2.

 

https://support.hp.com/id-en/document/c04912940

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04717139

 

If the PC boots up and you can get into Windows, then I assume the 1 TB storage drive has gone bad.

 

 

Was this reply helpful? Yes No

‎10-09-2020 02:26 PM

HP Recommended

Thank you very much, your reply has been extremely useful, have a nice day!

Was this reply helpful? Yes No

‎10-09-2020 03:35 PM

HP Recommended

You're very welcome.

 

You have a nice day too!

Was this reply helpful? Yes No
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