Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Hard drive replacement

HP Recommended
Microsoft Windows 10 (64-bit)

Can any hard drive replace mine that failed, or does the firmware have to be the same?  The SATA drive that failed has firmware:HP64. I have no recovery media.


Level 21
Level 21
132,210 122,387 20,117 30,849
Message 2 of 2
Flag Post
HP Recommended



You can replace the 3/5" drive that failed with any 3.5" drive of your choosing, not to exceed 2 TB.


You can reinstall W10 for free on the new drive by making bootable W10 installation media using the media creation tool at the link below.


When you get to the part of the installation where you are asked to enter a product key, select the 'I don't have a product key' option, and W10 will install and activate once you are connected to the internet.


Below is the link to the service guide for your PC, where you can find the hard drive removal and replacement procedure...

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation