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‎12-14-2020 08:23 AM

HP Recommended
Product: CDDVDW TS-H653T
Operating System: Microsoft Windows 7 (64-bit)

My desktop (HPG5000 series) stopped recognising my DVD player /writer. I ve tried system restore. I worked through the HP help programme. I got error 39. I am stuck for ideas.

2 REPLIES 2

‎12-14-2020 09:21 AM

HP Recommended

This is probably an operating system issue. 

Microsoft Windows 7 is EOL (end of life) as of January 14, 2020.

 

You can try a bootable Linux variant to verify that the DVD drive is still working. 


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎12-14-2020 11:42 AM

HP Recommended

Thank you Erico! I cannot load any discs as the drive is the only CD/DVD drive on my computer.

Thank you for your interest, and reply.

Gerfome

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