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Gerfome
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Hard drives

HP Recommended
CDDVDW TS-H653T
Microsoft Windows 7 (64-bit)

My desktop (HPG5000 series) stopped recognising my DVD player /writer. I ve tried system restore. I worked through the HP help programme. I got error 39. I am stuck for ideas.

2 REPLIES 2
erico
Level 17
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Message 2 of 3
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HP Recommended

This is probably an operating system issue. 

Microsoft Windows 7 is EOL (end of life) as of January 14, 2020.

 

You can try a bootable Linux variant to verify that the DVD drive is still working. 


Erico

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Gerfome
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HP Recommended

Thank you Erico! I cannot load any discs as the drive is the only CD/DVD drive on my computer.

Thank you for your interest, and reply.

Gerfome

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