• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎04-13-2022 11:04 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have run a Long-drive test 3 times now using the HP Support Assistant / My Dashboard and the Test freezes at 90% each time.  In addition it takes about 4 hours or more to get to the 90%.  I am trying to get a report detail because I think my hard drive is going bad and Costco needs this information to move into their "warranty  coverage area" and my Laptop is under their warranty for only 30 more days.   

 

Why does it keep freezing?  Anything I can do to make it work properly? 

Category:
1 REPLY 1

‎04-13-2022 11:58 AM - edited ‎04-13-2022 11:59 AM

HP Recommended

Use one of the manufacturer warranty tools.  I am guessing you have seagate or Western Digital (Hitachi).

Western digital requires a boot USB

https://support.wdc.com/downloads.aspx?p=2

 

seatools can run under windows

https://www.seagate.com/support/downloads/seatools/

 

Sometimes all you need is a printout of the S.M.A.R.T test if the result states "uncorrectable errors":

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.