06-16-2019 02:52 AM
Hi all! So i start from the beginning. I bought the pc on may 2nd this year and it boots and everything is working. But when i start playing games my games freeze randomly sometimes and its really annoying. I though it was broken OS or bad drivers. So i reinstalled the pc and the problems still exist. For example when i play CSGO with my friends and completely freeze, also discord in 1 sec. and it does that randomly in all games. I have tried CSGO,Assassins Creed:Odyssey,Battlefield 5, Far Cry 5 and Dirt 4. But in Dirt 4 i dont get any freezes. But anyway to the point, i went home yesterday. Pluged in the power and ready to game some Rainbow Six Siege. When i start the game my monitor went black and says (Connection Not Detected!) so thats weird i rebooted the pc. I can see the Omen logo loading screen but after that it went black again with same text. So i force shutdown the pc and rebooted it and it started to diagnose the pc. I choose to start it as Safe Mode and it reboot. After the loading screen i get blue screen instantly and it says (BAD_SYSTEM_CONFIG_INFO) and reboot. Its starts to blink white flash once and after it does 2 long beeps and 2 short beeps. I looked it up and it seems to be the bios is corrupt? So i checked here in community and trying to press F2 to get into firmware management and restore the BIOS. I reboot it, the white flash is still existing but not beep codes. Trying this solution but no luck. I dont find the option. So i reboot again and was trying to press winkey + b instead. But the mouse and keyboard is not lighting up? I dont even see the omen bios logo anymore. So i pluged out the power and pluged it in again the pc booted directly after i pluged in but still not lighting up and no connection. So i shut it down and trying to reset the cmos. No luck still white flash led and no beep codes. Also no connection to mointor. I have tried different usb ports and HDMI but no luck. I have monitor xl2411p with displayport. So its hardware failure or what? Send it for repair? Sorry for my bad english. Have a nice day! Regards Robin
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06-16-2019 01:32 PM
I am going to address that inquiry directly to HP moderator. Expect a reply within 24 hours.
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06-17-2019 01:43 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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