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08-17-2020 10:01 PM
"We couldn't find a camera compatible with Windows Hello Face"
Setting up brand new HP All in One 27 .. built in camera / web cam is not recognised by windows 10 (version 2004). How can i resolve this?
Solved! Go to Solution.
Accepted Solutions
08-17-2020 11:01 PM
The specs of your machine is
https://support.hp.com/au-en/document/c06671857
It only has HP Privacy HD Camera. You need a 3D/IR camera to use Hello Facial Recognition which your machine does NOT have. You have to buy a different camera. Please try
https://lensxp.com/best-windows-hello-compatible-webcams/
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
08-17-2020 11:01 PM
The specs of your machine is
https://support.hp.com/au-en/document/c06671857
It only has HP Privacy HD Camera. You need a 3D/IR camera to use Hello Facial Recognition which your machine does NOT have. You have to buy a different camera. Please try
https://lensxp.com/best-windows-hello-compatible-webcams/
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
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