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Rfah
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Message 1 of 2
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Solved!

Hello Face

HP Recommended
All in One 27 - Product number 9EG56AA#ABG
Microsoft Windows 10 (64-bit)

"We couldn't find a camera compatible with Windows Hello Face"

 

Setting up brand new HP All in One 27 .. built in camera / web cam is not recognised by windows 10 (version 2004). How can i resolve this?

1 ACCEPTED SOLUTION

Accepted Solutions
banhien
Level 19
Level 19
92,618 92,496 11,971 25,526
Message 2 of 2
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HP Recommended

@Rfah 

 

The specs of your machine is

 

          https://support.hp.com/au-en/document/c06671857

 

It only has  HP Privacy HD Camera. You need a 3D/IR camera to use Hello Facial Recognition which your machine does NOT have.  You have to buy a different camera. Please try

 

          https://lensxp.com/best-windows-hello-compatible-webcams/

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



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1 REPLY 1
banhien
Level 19
Level 19
92,618 92,496 11,971 25,526
Message 2 of 2
Flag Post
HP Recommended

@Rfah 

 

The specs of your machine is

 

          https://support.hp.com/au-en/document/c06671857

 

It only has  HP Privacy HD Camera. You need a 3D/IR camera to use Hello Facial Recognition which your machine does NOT have.  You have to buy a different camera. Please try

 

          https://lensxp.com/best-windows-hello-compatible-webcams/

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



View solution in original post

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