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‎10-28-2020 08:03 PM - edited ‎10-28-2020 08:05 PM

HP Recommended
Product: EX900 120GB m.2 SSD
Operating System: Microsoft Windows 10 (64-bit)

I'm trying to get warranty support on an EX900 120GB M.2 SSD, but it keeps telling me I'm entering the serial number wrong.

 

Directly on the SSD it reads S/N: HBSE19031500143 and P/N: 2YY42AA#ABC

Any advice?

@Riddle_Decipher

 

1 person had the same question
7 REPLIES 7

‎10-28-2020 08:19 PM - edited ‎10-28-2020 08:19 PM

HP Recommended

I have the same issues, but with ex900 pro. Need help, but support can’t gave me advice coz my s/n wrong... stpd situation! 

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‎10-28-2020 09:09 PM

HP Recommended

I'm not sure what else to do for support because the website takes me in circles.

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‎10-28-2020 10:08 PM

HP Recommended

Yeah. And this chat with bots are ridiculous, its make me freaking out. I can’t even get conversation with human!!! Give me a humaaan) 

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‎10-29-2020 10:57 AM

HP Recommended

hi

Unless I'm mistaken, you have the phone numbers in this document:

HP EX900 Service Center

https://support.hp.com/us-en/product/hp-ex900-m.2-120gb-solid-state-drive/23815825/model/23815826

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‎11-02-2020 05:23 AM

HP Recommended

@JDuck777, @Cdzn

 

I reviewed your post and I understand that you are looking for warranty support for the SSD.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Refer to the below link for the contact information of the service centers in your region.

 

HP EX900 Service Center

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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‎11-02-2020 10:59 AM

HP Recommended

I have emailed the US Support and will see what they say.  Thanks!

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‎11-05-2020 08:46 AM

HP Recommended

@JDuck777,

 

Thank you for the update.

 

If any other questions arise, please feel free to write back to me.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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