Create an account on the HP Community to personalize your profile and ask a question
10-28-2020 08:03 PM - edited 10-28-2020 08:05 PM
I'm trying to get warranty support on an EX900 120GB M.2 SSD, but it keeps telling me I'm entering the serial number wrong.
Directly on the SSD it reads S/N: HBSE19031500143 and P/N: 2YY42AA#ABC
10-29-2020 10:57 AM
Unless I'm mistaken, you have the phone numbers in this document:
was this reply helpful , or just say "thank you " ? Click on the yes button
11-02-2020 05:23 AM
I reviewed your post and I understand that you are looking for warranty support for the SSD.
Don’t worry, I assure you I will try my best to get this sorted.
Refer to the below link for the contact information of the service centers in your region.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Stay Home – Stay Safe
I am an HP Employee
11-05-2020 08:46 AM