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‎10-10-2019 03:41 PM

HP Recommended
Product: Pavilion 360 convertible
Operating System: Microsoft Windows 10 (64-bit)

I was adjusting the screen on my HP Pavilion when I heard a crack and I saw that the bottom right corner of the screen was popped out. I then later noticed that the right side hinge was a little loose and I could move it with my hand. Is there an easy fix, or do I have to go to the store and get it fixed? Is this covered by my warranty?

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-10-2019 03:57 PM

HP Recommended

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

 

I work on behalf of HP

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1 REPLY 1

‎10-10-2019 03:57 PM

HP Recommended

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

 

I work on behalf of HP
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