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Enchanted78
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Message 1 of 3
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How do I contact a human at HP?

HP Recommended
OMEN by HP

I keep getting emails that say they are from HP, but I'm worried they are not. I logged into the site on my own and I don't see anything, however, the warranty I purchased recently isn't showing so I'm wondering if that's why I'm getting the constant emails saying my product is delayed? How can a warranty be delayed? I just want to email or talk to a human and I cannot find ANYTHING. Please help!

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Dragon-Fur
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Message 2 of 3
Flag Post
HP Recommended

@Enchanted78 

 

If the email notices you are seeing are coming from the Community,

and the message includes phone numbers or email address, they are fakes.

These rat message are irradiated as soon as discovered.

You are right to be cautious.

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.

==============================================================

 

Ordinarily you can find the Warranty information for your device(s) at the Registration / Warranty site.

 

Product Registration

 

 

Register your product during first setup or soon afterwards

         Register HP Product and Registration FAQ

 

Have a Care Pack Warranty that needs to be Registered?

         HP Care Pack Registration Page

 

 

Warranty Check

 

Check the Warranty on your product

         Warranty Check – Single or Multiple Devices

 

NOTE:  Warranty date is updated after purchase and registration of the device.

If the device is not registered, or if there are other issues, submit a Warranty Dispute form.

 

       NOTE 2:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

 

  • If necessary, Select your Country on the main website page or at the bottom (click Flag)
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter the Serial Number and Country for one or more devices / systems to be checked
  • Check the box to verify you are "Not a robot"
  • Click Submit (at bottom of list entries)
  • When the page opens, Click View Details

 

Reminder: Online database results do not impact the actual contract.

 

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

 

HP Limited Warranty Statements (General Information)

 

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

OK - What else?

I will send your concern to the moderators.

Meanwhile, do check / try to register your Care Pack...

 

Request for Review

 

  • I have submitted a request that our Community moderators review your question / concern.

 

Worth Noting

  • Our Community is not an HP business group.
  • We are not HP Technical Support, nor are we HP Sales, Service, or Warranty.
  • Our request for assistance on your behalf does not influence the outcome:  Our request is not a magic back door into HP Support.
  • The time frame (how long it takes) for a response is not controlled by the Community.
  • If / When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 

 

Important

  • Do not contact random numbers posted in a public or private message by “new members”.  Vermin are looking for victims – don’t be next.
  • Please do not post any personal or case information here - we cannot make use of the data. 
  • Posting personal information at a public site increases your risk from rats and scammers.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

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Prométhée
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Message 3 of 3
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hi

https://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/Extended-Warranty-Purchased-but...

 

 


Please remember to mark the answers this can help other users
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If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year
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Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation