How to get NVME SSD to work on HP Pavilion Desktop PC 570-a1xx

[JamesH61]

Anyone managed to get a NVME M2 SSD to work with a HP Pavilion Desktop PC 570-a1xx?  I have tried 2 Crucial SSDs - neither are detected by the PC.  On the latest BIOS - no settings to change - and nothing happens with the SSD.  Anyone got it to work - any help appreciated.

[Paul_Tikkanen]

Hi:

If neither of the NVMe SSD's worked, most likely the slot only supports SATA M.2 drives.

What is the product number of your PC?

Use this guide to find that information...please do not post the serial number.

https://support.hp.com/us-en/document/bph07555

[JamesH61]

Hi - Product Number is 2MQ49EA#ABU .  I used the Crucial wizard to determine the correct SSD for the device, then cross checked the Model / Product number and both appeared to be correct.

Unfortunately neither device has worked so any help appreciated.

[Paul_Tikkanen]

Hi:

Yes, I see the crucial report for your PC and it shows that both SATA and NVMe SSD's are supported according to the report.

https://uk.crucial.com/compatible-upgrade-for/hp---compaq/pavilion-570-a111na

I cannot find any other PC in that model series that came with a M.2 SSD from HP so I could cross reference a part number, nor can I find any other discussions in this forum regarding the Maple motherboard and M.2 slot compatibility.

Unfortunately, I will not be able to help you with this problem and opine that the slot only supports SATA M.2 SSD's and the Crucial report is incorrect.

It should have been plug and play.

The is one long shot to check.  Another forum member with a totally different model PC and motherboard, indicated that the M.2 SSD slot security was disabled in the BIOS.  In other words, the slot was turned off.

So, check the BIOS' security menu and see if there is any M.2 slot security settings and if there are, make sure the slot security setting is enabled.

[Paul_Tikkanen · Accepted solution]

Hi:

I just got a reply from another forum member that has a PC with the same motherboard.

He cannot get a NVMe drive to work but his PC came with a M.2 drive from HP.

It was SATA.

Now I am very confident that your PC's motherboard M.2 slot only supports SATA M.2 drives.

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Kingston-A2000-M-2-NVMe-SSD-1TB...

[JamesH61]

Thanks for your help - very useful.

I will send back to Crucial and ask for my money back.

[Paul_Tikkanen]

You're very welcome.