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‎07-09-2024 03:32 PM

HP Recommended
Product: Hp Envy Curved 34-B010
Operating System: Microsoft Windows 10 (64-bit)

My display is damaged, so I am using HDMI out connecting to HDMI in on my 27 AIO. System boots to HP logo starts loading then screen goes black then receive NO SIGNAL and system stays on with no video. Any ideas?

 

Thanks

Category:
5 REPLIES 5

‎07-10-2024 10:16 AM

HP Recommended

Hello Jaketothebone, how are you ? 

 

Please, have you added any new accessories to this product?

Do LEDs like caps lock+num lock blink?

 

Waiting

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‎07-10-2024 04:53 PM

HP Recommended

No I have not added anything new. My keyboard does not have any lights on it. When you turn the unit on there is a light on the unit that flashes three times.

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‎07-11-2024 05:35 AM

HP Recommended

Hello, 

 

Let's try an electrical reset, to check if we can restore the equipment.

1 - Remove the power cable
2 - Press the on/off button for 1 min
3 - Insert the power cable and turn it on.

Is this equipment under warranty if the tests above do not work?

 

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‎07-11-2024 08:05 AM

HP Recommended

No it is not under warranty and I have tried that and many other things. I am starting to believe the motherboard is defective.

 

Thanks

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‎07-11-2024 08:51 AM

HP Recommended

Hello,

 

Too bad, see if the assistants below can help with a technical assessment.

 

HP® Service Center Locator - United States | HP® Support

 

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