I am not being able to upgrade SSD of my hp pavilion desktop - 510-p051in

[gouravgola]

Well, as mentioned I am using the hp pavilion desktop - 510-p051in. Currently, I am having issues with my Hard drive(2TB original Toshiba hard drive that came with it). On the 7th of April 2022, I contacted the HP service center near me. I have already paid for the engineer's visit, he came and suggested me to buy a Crucial MX500 1TB SATA  SSD, which I did. When SSD arrived he came and tried to attach using SATA cable, he kept on saying I am unable to boot it and put all the blame on SSD that, it's a faulty one, and asked me to get it replaced.

I made the replacement order and when a new SSD arrived, he again tried to connect it and the same thing happened. He said, I am able to boot it, the boot screen is not appearing. I think my query is somewhere related to this thread.

As clearly on the above thread, they ended up saying:

"If you have an HP authorized service center near by, you should be able to take it to them and have it checked,

Here is a link to HP Service Centers, by Country/Region: Click here" 

I have done the exact same. Can someone please help me out in this case?

[banhien]

@gouravgola 

Please initialize the MX500 drive and try again. I don't know why Crucasl did not initialize some batches of SSD's (M.2 and 2.5" MX500). It took me twice (for 2 drives) to work out . How ? Please use the following Guide

               https://docs.microsoft.com/en-us/windows-server/storage/disk-management/initialize-new-disks

Hope this helps.

Regards.