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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
If there is something stopping the lid from closing take it to get fixed else forcing the lid to close will damage the LCD. Usually the hinge is causing the problem and you are in warranty.
If by "close" you mean you cannot close or shut down windows that is another problem:Tap the ESC key after powering on and press F2 to run diagnostics.
Do not allow any updates if disk or memory fail, especially a BIOS update.
Let me know if the problem is hardware or windows not closing.
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