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I get a download error when I try to download the updated HP Support Assistant

HP Recommended
HP Envy 700-214
Microsoft Windows 10 (32-bit)

On my Envy 700-214 I am trying to update the HP Support Assistant and I get the message there were errors in the download. Nothing Specific

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Message 2 of 2
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HP Recommended



It has been long while since there have been any driver or software updates for your computer.

Software and drivers for HP ENVY 700-214 Desktop PC 

Open the support website > Open / Click "All Drivers" to expand the list.


If there are any recent bulletins or notices for your hardware, find these in your device support homepage in Category Bulletins and Notices


Nonetheless, if you want to use / access / (if possible) update the HP Support Assistant software,

Try / Consider...


  • Create a Restore Point
  • Run Windows Updates to procure any Windows updates for your version of Windows 10
  • Completely uninstall the HP Support Assistant AND its companion software, HP Support Solutions
  • Confirm "Yes" that you want to remove personal data attached to HPSA
  • After the software is uninstalled, Restart the computer and log in
  • Open the HPSA support Website, download-save-install a fresh copy of the software.





Optional / Recommended > Before you make changes to your computer:  Create a Restore Point


Stop / Exit all programs:  Browsers, games, Applications, etc.

Control Panel > icon view > System > System Protection 

Click (Highlight) your main disk (C) > Select Create a Restore Point


Windows Updates

Before you install / reinstall printer software, do check and run Windows Updates

Settings > Update and Security > Windows Updates

If you install any Windows Updates: After the update is installed, Restart the computer and log in.

NOTE:  If an update is already pending, install that update > Restart the computer and log in


Uninstall HP Support Assistant Software 


FIRST > Uninstall the HP Support Assistant


Control Panel > icon view > Programs and Features 

Scroll down, find, Uninstall the HP Support Assistant


Important:  When / If asked whether you want to save any presets / personal HPSA information, respond to have your personal data associated with the program removed along with the HPSA software.


NOTE:  If the software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.

Microsoft:  Fix problems that block programs from being installed or removed



 Uninstall HP Support Solutions Framework software from Programs and Features


Search or scroll down and find HP Support Solutions / Framework

Select (Click) and Uninstall the software



When installed as part of HP Support Assistant software, HP Support Solutions Framework is a subset of HPSA.   For this reason, HPSA must be uninstalled before the Solutions Framework can be removed.


Restart the computer and log in. 



Download, Save, Install the latest supported HP version of the HP Support Assistant


Website / Information / Video / White Paper / Download

HP Support Assistant


READ >> Partial excerpt from the Website:


“Ready to go on your HP PC

HP Support Assistant is included on new HP desktop and notebook PCs. You can install it on PCs from other manufacturers for easy access to support resources and tools for HP printers and PCs. Click the ? icon on your system tray to start HP Support Assistant or download now. During setup, selected new HP PC models running Windows 10 will receive version 9. All other PC models will receive version 8.”




After download:  If you have ‘Admin’ control, highlight the package and “double-click” to install it,


Right-Click on the installation package Select Run as Administrator

After the software is installed:  Restart the computer and log in


Optional - After the software is installed, PIN the program to your Windows Start Screen


Windows key (Start) > list "All apps" > open category "H"

Click open category HP Help and Support

Right-Click on HP Support Assistant PIN to Start



Help and Troubleshooting for HPSA


HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

HP PCs - Troubleshooting HP Support Assistant - Windows 8.x and Windows 10

 HP Account - Login / Dashboard


HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 700-214 Desktop PC 


Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"


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