IPMTB-TK BIOS, not seeing all ram memory.

[Domenic4]

BIOS is not seeing 6 x 4gb of DDR3 PC3-10600. It only sees 4 x 4gb, 16gb total.

I tried new memory, I tried one stick at a time.

I ran MEMTEST86+ and CPU -Z software both see all 6 sticks of ram, 24gb.

I tried different OS.

Running BIOS 5.29

PRODUCT # NY810AAR#ABA

SN# [personal info removed]

Is there a different BIOS version I can try?

[Irfan_06]

Hi @Domenic4,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with the laptop after upgrading ram.

A) Kindly refer to the steps on this link to troubleshoot on the issue and let me know if that resolves the issue.

B) Refer to the steps on this link to update the BIOS.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

C) Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Domenic4]

Hi Irwni6,

Now that you asked after upgrading my memory in my Desktop Pavilion Elite e9150t , witch was about a year ago, at that time it did see the total 24gb. (6 sticks)

But lately its only seeing 16gb. (4 sticks)

So to answer A) I did all the trouble shooting. No luck.

Answer B) I do not have a "System Firmware" in my device manager.

When I go to support to Identify your product, HP does not recognize my serial # MXY92900X2 or Product # NY810AAR#ABA.

I did come with American Mega-trends Inc. 5.24, 10/29/2009

I don't remember when I updated to American Mega-trends Inc. 5.79

Thank you!

[Domenic4]

Current BIOS is 5.29

[Irfan_06]

Hi @Domenic4,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[Domenic4]

Hello Irwin6, I did the extensive test, came back as PASS. I did the Windows recovery. Nothing changed. Here are some pic so you can see what i am seeing. Also tried MEMTEST64 and CPU-Z both came back looking the same as HWiNFO64 showing 6 memory sticks, 24gb total.

Thank you for your help!

[Irfan_06]

Hi @Domenic4,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support