cancel
Showing results for 
Search instead for 
Did you mean: 
Fredharry
New member
2 1 0 0
Message 1 of 4
103
Flag Post

Incorrect warranty date on brand new desktop

HP Recommended
HP DESKTOP M01-F1004naPC
Microsoft Windows 10 (64-bit)

Brought a new desktop 14th Feb 2021 which should have a warranty of 12 months until Feb 2022. In my HP account it says the warranty runs out Aug 2021 and the start date was July 2020. On searching things it seems the warranty is now automatically started as the product comes off of the production line. When I have purchased previous HP desktops you have had to register them yourself to get the correct start date. Have tried phoning HP about this twice but have been cut off both times. Has anyone got any ideas how I can get this corrected, it has got to be against trading standards to advertise a product as having 12 months warranty and you only get 6 months. 

Can anyone help

Thanks 

3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
129,293 119,470 19,520 29,829
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

See if submitting the online warranty dispute form allows you to get things started...

 

HP PCs, Printers - How to Submit a Dispute to Validate Your Warranty | HP® Customer Support

0 Kudos
Fredharry
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hello

I have tried that but unable to input any information onto form

Thanks

0 Kudos
Paul_Tikkanen
Level 21
Level 21
129,293 119,470 19,520 29,829
Message 4 of 4
Flag Post
HP Recommended

Sorry that didn't work.

 

I have this link for HP customer service phone numbers in the UK.

 

Contact HP - Phone Assist | HP® United Kingdom

 

You may want to try the number listed there if you had a different one.

 

Call the number listed for Computing Products for Home.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation