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‎10-12-2022 02:15 PM - last edited on ‎10-12-2022 05:15 PM by Moderator

HP Recommended
Product: HP Pavilion 24-xa All-in-One Desktop PC (4NZ69AV)
Operating System: Microsoft Windows 10 (64-bit)

HP All-in-One Pavilion Desktop, Windows 10. The integrated webcam passes the HP Diagnostic tests but is no longer listed in Device Manager. Unsurprisingly, it doesn’t work and I need to get it back. Updating the software is not an option.

Category:
2 REPLIES 2

‎10-12-2022 05:11 PM

HP Recommended

Hello @Gollum74 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration before we "focus" on the webcam ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

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‎10-12-2022 07:07 PM

HP Recommended

 I am not quite sure how any of this can help but,

 

OS Windows 10 Home Version 19044

Processor AMD Reyzen 5 2600H

System Model HP PAVILION ALL-IN-ONE 24

SKU 4ZJ74EA#ABU

BIOS VERSION AMI F.35, 14/03/2022

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