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KennyKeys11
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Message 1 of 3
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Internal Hard Disk

HP Recommended
24bo17a
Microsoft Windows 10 (64-bit)

Received an error code PLP01L-8JAMP-GXPQQ1-60T103 when testing internal hard drive.  Anyone knows what this means

2 REPLIES 2
banhien
Level 20
Level 20
101,015 40,050 13,117 27,477
Message 2 of 3
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HP Recommended

@KennyKeys11 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10. Please use Cloud Recovery tool:

 

                       https://support.hp.com/au-en/document/c06162205

 

Regards.

BH
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Prométhée
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Message 3 of 3
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HP Recommended

Hello
the hard drive is defective
It can continue to operate for a certain time, but it can definitively break down, if it is not already the case!
If possible, save personal data
Try a full reinstall
Be careful even if it works, it may permanently break down, save the data regularly.
This may allow you to use the computer while you find a hard drive!
Your computer should be this https://support.hp.com/au-en/product/hp-pavilion-24-b000-all-in-one-desktop-pc-series-(touch)/110468...
check

 

You can try to help yourself with this tutorial (sorry not fully translated)

que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574

 Using the HP Cloud Recovery Tool (Windows 10, 7)

You can try several things in order to try to recover your data if need

 

You can try a bootable cd / dvd type live cd (linux)

 

https://www.online-tech-tips.com/computer-tips/how-to-retrieve-windows-files-using-a-linux-live-cd/

you can try removing the hard drive, in order to connect it to another computer internally, or with a usb adapter!

https://www.muo.com/tag/connect-get-data-off-hard-drive/
If your disk is not completely out of order, this gives you a small chance



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Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it



Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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