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HP Recommended
24bo17a
Microsoft Windows 10 (64-bit)

Received an error code PLP01L-8JAMP-GXPQQ1-60T103 when testing internal hard drive.  Anyone knows what this means

2 REPLIES 2
HP Recommended

@KennyKeys11 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10. Please use Cloud Recovery tool:

 

                       https://support.hp.com/au-en/document/c06162205

 

Regards.

BH
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HP Recommended

Hello
the hard drive is defective
It can continue to operate for a certain time, but it can definitively break down, if it is not already the case!
If possible, save personal data
Try a full reinstall
Be careful even if it works, it may permanently break down, save the data regularly.
This may allow you to use the computer while you find a hard drive!
Your computer should be this https://support.hp.com/au-en/product/hp-pavilion-24-b000-all-in-one-desktop-pc-series-(touch)/110468...
check

 

You can try to help yourself with this tutorial (sorry not fully translated)

que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574

 Using the HP Cloud Recovery Tool (Windows 10, 7)

You can try several things in order to try to recover your data if need

 

You can try a bootable cd / dvd type live cd (linux)

 

https://www.online-tech-tips.com/computer-tips/how-to-retrieve-windows-files-using-a-linux-live-cd/

you can try removing the hard drive, in order to connect it to another computer internally, or with a usb adapter!

https://www.muo.com/tag/connect-get-data-off-hard-drive/
If your disk is not completely out of order, this gives you a small chance



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