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DWC47
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Message 1 of 2
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Irritating hum on HP Pavilion All in One

HP Recommended
Pavilion 27"
Microsoft Windows 10 (64-bit)

Does anybody else suffer from a continuous hum from the HD on a Pavilion? I was hoping I would not get this on a brand new item??!!!

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praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@DWC47 Welcome to HP Community!

 

 I understand you are having issues with the PC making a loud humming sound. Don't worry as I have a few suggestions which should help you resolve this issue.

 

To provide you with an accurate solution, I'll need a few more details:

Have you tried to run a test on the computer?

Have you tried to update the Bios on your PC?

 

In the meantime, let's try these steps here:

 

Perform a Hard reset on the PC

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

  1. If Windows is open, click Start and then Shutdown.

    If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

  2. With the power off, disconnect the power cord from the back of the computer.

  3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

  4. Reconnect the power cord and turn on the power.

Next thing, I would suggest here is to Run a System diagnostics test as well as an extensive test on the Hard drive from F2 (Please capture the failure ID for further assistance).

 

I would suggest please update the BIOS on your PC and check if it helps.

 

If the issue still persists it is a hardware issue, please contact HP support for service options.  

 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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