Is anyone else having issues with the HP desktop with the i5... - HP Support Community

rashimkavel7 · ‎08-01-2020

So, I just (hopefully) finished a week long customer service disaster and I wanted to know if anyone else has had a similar problem. Last saturday I sold a couple the this computer, after talking them out of an all in one because of how terrible theirs was. They got full service and some other stuff. We finished the setup same day and they picked it up on sunday. Well I come in on tuesday to see it sitting on the tech bench. Turns out, they took it home and it wouldn't run any programs properly (randomly closing them or freezing) and of course they wanted it back that day. After doing everything we knew how to do we figured out that the hard drive was dead. I rushed to get another of the same model and exchange it, hoping I could redo the setup before they came. No such luck, and I had to explain that their brand new computer had a dead drive and I was going to exchange it and rework the order. Naturally, they're irritated,but we finish the setup with them there and hand off the new NEW computer. I **bleep** you not, here they come on friday. Now they thing is running like a ten year old Pentium. It won't even bring up the start menu without freezing. After fighting it for an hour we figured out that it was the hard drive, again. So I searched for another one of the same model, found one, plugged it in and... No boot device. The drive is toast. Has anyone else had the same model returned with similar issues? Or did I just get cursed with the worst luck imaginable?

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wb2001 · ‎08-02-2020

@rashimkavel7,

Your technical department does not know what Optane memory does. It is hard drive cache. The software has to be installed. When you installed a new drive, the tech might not have known to install the software/driver. That would cripple the system. The hard drive make and model is not specific.

https://www.howtogeek.com/317294/what-is-intel-optane-memory/

https://www.pugetsystems.com/labs/articles/How-it-Works-Intel-SSD-Caching-148/

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Can-I-use-Optane-memory-for-Win...

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HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

Is anyone else having issues with the HP desktop with the i5 and optane memory?

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