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WAB109
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Kan de Deskjet niet activeren

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HP Deskjet F380
Microsoft Windows 10 (64-bit)

Wanneer ik mijn Printer wil Starten krijg ik eerst zoals gewoonlijk het Blauwe HP opstartscherm. Normaliter gaat hij dan vanzelf naar het Keuzemenu op te Printen, Kopiëren of te Scannen. Dit Keuzemenu krijg ik niet maar wel een Vierkant Blauw Kader met daarin een Grijs Vierkant met daarin een "F" en rechts daarnaast een Blauwe Cirkel met daarin een Witte "i"

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WAB109
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Wanneer ik mijn Printer wil Starten krijg ik eerst zoals gewoonlijk het Blauwe HP opstartscherm. Normaliter gaat hij dan vanzelf naar het Keuzemenu op te Printen, Kopiëren of te Scannen. Dit Keuzemenu krijg ik niet maar wel een Vierkant Blauw Kader met daarin een Grijs Vierkant met daarin een "F" en rechts daarnaast een Blauwe Cirkel met daarin een Witte "i"

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BiancaS
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Hi there! Thank you for visiting our English HP Support Community! 🙂

 

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

 

Thank you for your understanding.

 

Kind regards,

 

BiancaS.

I work on behalf of HP.
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WAB109
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When I want to start my Printer, I first get the Blue HP boot screen as usual. Normally, it will automatically go to the Drop-down menu to Print, Copy or Scan. I don't get this menu but I do get a Square Blue Frame with a Grey Square with an "F" in it and on the right a Blue Circle with a White "i"

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The_Fossette
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@WAB109

 

I reviewed your post and I understand that you are getting an “I” and blue circle on the print front panel.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you able to make a copy?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/product/hp-deskjet-f300-all-in-one-printer-series/1129389/model/1129390...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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mozzart
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hi everyone,

 

i seem to be having the same problem. have tried everything hp has suggested, alas!

please help.

 

regards

mozzart

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mozzart
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hi again,

 

same here.

mozzart

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mozzart
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hi The_Fossette/everyone,

 

i seem to be having the same problem. have tried everything hp has suggested, alas!

please help.

 

regards

mozzart

 

your link with the blinking lights didn't sove the problem.

lights 1 and 4 are always on (not blinking), 3 shows 1 (page i assume?).

 

please help, need my scanner urgently.

 

cheers

mozzart

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mozzart
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download link AIO_...408-4.exe doesn't lead to any result, neither does the blinking lights instruction.

any chance of getting it to work.

 

cheers

mozzart

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The_Fossette
HP Support Agent
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@mozzart

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the exact model for your printer?
  • What is the operating system you are using?
  • What is the exact issue you are facing?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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