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‎08-20-2023 10:36 AM - edited ‎08-20-2023 10:41 AM

HP Recommended

Try this keyboard driver

https://ftp.hp.com/pub/softpaq/sp112001-112500/sp112375.exe

 

I found it here https://support.hp.com/us-en/drivers/selfservice/hp-spectre-x360-convertible-laptop-pc-13-aw2000/356...

 

I  noticed you are running windows 11 but your system was designed for 10. I am guessing the keyboard driver is not compatible.  You can always restore your system to factory default

 

BeemerBiker_0-1692549346326.png

If you chose to restore your system you will have to download, install and activate any 3rd party apps such as Office 365, steam, adobe, etc.  Make sure you backup documents if they are not in OneDrive already.

 

The cloud restore is a last resort.  Did this problem recently show up?  Did the upgrade to windows 11 work correctly?

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‎08-22-2023 04:04 AM

HP Recommended

This problem started only recently.

I downloaded windows 11 1-1.5 years ago. It was working fine until now.

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‎08-22-2023 07:12 AM - edited ‎08-22-2023 07:13 AM

HP Recommended
@Advait251206 wrote:

This problem started only recently.

I downloaded windows 11 1-1.5 years ago. It was working fine until now.

I assume you tried that driver and it did not help.

 

Is there a restore point you can go back to that was before the problem?

https://support.hp.com/us-en/document/ish_2026000-1498532-16

 

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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