Keyboard Replacement Nightmare – HP OMNIDESK Desktop

[Be_Kind]

I purchased an HP OMNIDESK Desktop, and the keyboard has been malfunctioning since day one. I contacted HP support, and the experience was exhausting. The rep kept asking for basic info—model number, memory, RAM—and every time I answered, I’d get a “Please allow me 2–3 minutes” message. But five minutes would pass with no reply, and I’d have to nudge her to continue. Worse, she kept asking for the same details over and over, as if I hadn’t already provided them. At one point, she even suggested a video call. For a keyboard issue. That was beyond frustrating.

Eventually, the case was escalated, and I made it very clear how disappointed I was. This was a simple issue, yet it turned into a drawn-out hassle and a complete waste of time. After two hours of chat and phone calls, and five days of waiting, HP finally shipped the replacement—only to send me the exact same keyboard I already own. No upgrade. No acknowledgment of the inconvenience.

I’ve been a loyal HP customer for years, but this experience made one thing painfully clear: customer service matters more to me than brand loyalty. HP just lost a customer for life.