Hello normally, you don't have 36 solutions ... The keyboard should work, regardless of the computer, unless there is a compatibility problem with the windows version, and this is quite rare. nothing to do, except, check, install the new batteries correctly, in the right direction! With many models, if there are already batteries, it is sometimes necessary to remove a plastic tab, which prevents contact. If there is a button, place it on on, and another button, in order to pair the keyboard and the dongle, press it for a few seconds in general apart from that, nothing to do If the keyboard does not work, it may be damaged At least see if it's visible in device manager however, it may be, and the keyboard may not work
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