Keyboard or mouse not working properly

[Vishal160]

• My keyboard and mouse not working properly

[Jerry_57]

Hi @Vishal160,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your keyboard or mouse is not functioning properly, there might be several causes and solutions to resolve the problem. Here's a guide to help you troubleshoot:

 

Keyboard Problems

Keystrokes Not Recognized:
 

• Inspect for Dust: Check if there is dust or debris under the keyboard keys that might be blocking them.
   
• Check Connection: Ensure the keyboard connector is properly connected to the computer.
   
• Verify in Device Manager: Check if the keyboard is recognized in Windows Device Manager and verify that the keyboard driver is correctly installed.
   
• Test with External Keyboard: Use a working external keyboard to identify if the issue persists.
   
• Hardware Diagnostics: Use HP PC Hardware Diagnostics to isolate a hardware problem from a software issue.

Loose or Detached Keys:
 

• Ensure that key caps are not loose and are securely attached.

Keyboard Functionality:
 

• BIOS Update: Verify that the BIOS is up to date; resetting the BIOS might help resolve some issues.https://support.hp.com/us-en  
   

Mouse Problems

Cursor Not Responding:
 

• Reconnect: Unplug the mouse cable from the computer, and then reconnect it. Restarting the computer can help recognize the device.
   
• Clean: If using a rollerball mouse, clean the ball with a damp, lint-free cloth and ensure the rollers are free of dirt.
   
• Optical Issues: If using an optical mouse, place it on a mouse pad or white paper, and ensure the light sensor lens is clean.

Cursor Moves Vertically/Horizontally:
 

• Check for Dirt: Dirt trapped might cause jerky movement; clean the mouse thoroughly.

Wireless Device Error:
 

• Battery Check: Replace the device batteries if applicable.
   
• Reset Receiver: Reset the mouse receiver if the wireless connection is unstable.

Connection Issues:
 

• Ensure the mouse is properly plugged into the correct port. For USB mouse devices, verify that the USB port is functional and check for driver updates.
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support