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LCD lighting OMEN 870-230na
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HP Support Agent
Posts: 7,684
Member Since: ‎07-26-2016
Message 21 of 46 (255 Views)

Re: LCD lighting OMEN 870-230na

Hi @weeman,

 

Thank you for the details, I will check with one of our R&D teams and get back to you with more information.

If you don't hear from me in the next 72 business hours, send me a private message as a reminder.

 

Regards,

Jeet_Singh
I am an HP Employee

Teacher
Posts: 174
Member Since: ‎01-18-2017
Message 22 of 46 (250 Views)

Re: LCD lighting OMEN 870-230na


weeman wrote:

At the present time, it is required of me to open the OMEN Control icon and then click its open window and close it at each computer power up. Color selected remains until computer is again powered down.


That's exactly the same what I experience with my Omen 870-095na since I powered it up for the first ime. My chosen scheme (CPU load) works only until computer is restarted, and then it reverts fo default (static blue or red).

 

So it's a bug, not a feature.

Intern
Posts: 55
Member Since: ‎04-04-2017
Message 23 of 46 (239 Views)

Re: LCD lighting OMEN 870-230na

krzemien, thanks for confirming that I am not alone with this error. Are you experiencing the same difference  between the contents of the Manual and installed OMEN Control software? If this be the case, either Manual or Software is out of date, or entirely differrent. weeman.

Teacher
Posts: 174
Member Since: ‎01-18-2017
Message 24 of 46 (230 Views)

Re: LCD lighting OMEN 870-230na

[ Edited ]

As the responses from HP reps (bots?) are confusing and entirely non-descriptive, this is how my Omen Control looks like:

 

Omen Control.png

 

Link properties:

 

Properties.png

 

This is pre-installed on this machine and as far as I'm concenred has never been updated.

 

EDIT TO ADD: it looks to me that links to manuals that HP refer to are related to OMEN X Desktop.

Intern
Posts: 55
Member Since: ‎04-04-2017
Message 25 of 46 (219 Views)

Re: LCD lighting OMEN 870-230na

Mine is shown with the HP Red coloured Logo. (square but tilted to the left).

Teacher
Posts: 174
Member Since: ‎01-18-2017
Message 26 of 46 (206 Views)

Re: LCD lighting OMEN 870-230na

It will be a while before pictures will be approved.

 

OMEN Control shortcut indeed has red OMEN logo next to it, however it leads to (right-click and 'Open file location' twice):
HPPhoenixCtrl.exe, within C:\Program Files (x86)\HP\HPPhoenixCtrl folder.

 

File version I have is 1.1.4.0.

Intern
Posts: 55
Member Since: ‎04-04-2017
Message 27 of 46 (193 Views)

Re: LCD lighting OMEN 870-230na

Your top  picture is similar to mine, except colours are squares (9). Nothing else for updates or saving settings. weeman.

Intern
Posts: 55
Member Since: ‎04-04-2017
Message 28 of 46 (264 Views)

OMEN 870 -203naDesktop Control

I have since buying HP OMEN 870-203na computer for a solution to the malfunction ot the LED Control and to date no solution has surfaced. No settings in OMEM Control is found due to lack of saving. Removing OMEM Control preinstalled has no effect, as each boot up still show four individual colours in sequence. There is no way at the moment in stopping or choosing a single colour. HP has yet to respond other than by forum members. A solution would certainly be appreciated. Does HP no longer care for its customers? weeman. 

Provost
Posts: 8,064
Member Since: ‎09-28-2010
Message 29 of 46 (241 Views)

Re: OMEN 870 -203naDesktop Control

@weeman,

Have you read this discussion?

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served.
Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

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Intern
Posts: 55
Member Since: ‎04-04-2017
Message 30 of 46 (230 Views)

Re: OMEN 870 -203naDesktop Control

Yes indeed, and appear to be going round in circles for a solution. Why is the installed OMEM Control not have the "Installed save facility" that is mentioned in the help manual. If you are unable to save your settings within Control, how can each  new Computer "Bootup" remember the last session settings? Can you offer as to a reason for the omission??? this would be most appreciated. weeman.

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