05-05-2017 05:59 PM
Thank you for the details, I will check with one of our R&D teams and get back to you with more information.
If you don't hear from me in the next 72 business hours, send me a private message as a reminder.
I am an HP Employee
05-06-2017 03:22 AM
At the present time, it is required of me to open the OMEN Control icon and then click its open window and close it at each computer power up. Color selected remains until computer is again powered down.
That's exactly the same what I experience with my Omen 870-095na since I powered it up for the first ime. My chosen scheme (CPU load) works only until computer is restarted, and then it reverts fo default (static blue or red).
So it's a bug, not a feature.
05-06-2017 04:48 AM
krzemien, thanks for confirming that I am not alone with this error. Are you experiencing the same difference between the contents of the Manual and installed OMEN Control software? If this be the case, either Manual or Software is out of date, or entirely differrent. weeman.
05-06-2017 05:39 AM - edited 05-06-2017 05:42 AM
As the responses from HP reps (bots?) are confusing and entirely non-descriptive, this is how my Omen Control looks like:
This is pre-installed on this machine and as far as I'm concenred has never been updated.
EDIT TO ADD: it looks to me that links to manuals that HP refer to are related to OMEN X Desktop.
05-06-2017 08:20 AM
It will be a while before pictures will be approved.
OMEN Control shortcut indeed has red OMEN logo next to it, however it leads to (right-click and 'Open file location' twice):
HPPhoenixCtrl.exe, within C:\Program Files (x86)\HP\HPPhoenixCtrl folder.
File version I have is 184.108.40.206.
05-12-2017 06:42 AM
I have since buying HP OMEN 870-203na computer for a solution to the malfunction ot the LED Control and to date no solution has surfaced. No settings in OMEM Control is found due to lack of saving. Removing OMEM Control preinstalled has no effect, as each boot up still show four individual colours in sequence. There is no way at the moment in stopping or choosing a single colour. HP has yet to respond other than by forum members. A solution would certainly be appreciated. Does HP no longer care for its customers? weeman.
05-12-2017 03:19 PM
Have you read this discussion?
Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..
Loaner: Envy Omen Windows 10 Pro 64 bit 4th Gen Intel(R) Core(TM) i7-7700HQ + NVIDIA GeForce GTX 1070M 8GB Discrete Graphics (16GB RAM) 512GB m.2 SSD
HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
HP m9200t E8400,Win7 Pro, 4GB RAM, ASUS 550Ti 2GB, Rosewill 630W. 1T HD
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Printer -- HP OfficeJet Pro 8620
05-12-2017 04:27 PM
Yes indeed, and appear to be going round in circles for a solution. Why is the installed OMEM Control not have the "Installed save facility" that is mentioned in the help manual. If you are unable to save your settings within Control, how can each new Computer "Bootup" remember the last session settings? Can you offer as to a reason for the omission??? this would be most appreciated. weeman.