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‎09-18-2022 12:28 AM

HP Recommended
Product: HP 14s Laptop PC 14s-e0000 (8YH01AV)
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone , I have HP Laptop HP 14 10th Gen Intel Core i3 14-inch FHD Laptop(i3-1005G1/8GB/1TB HDDWin 10/MS
Office/Win 10/Natural Silver/1.5 kg ),
14s-er0004TU | B08HHB9Q2M ( 14s-er0004TU ).

Laptop is working very slow and sometimes its just freeze and no keywords and mouse work , then i have to restart the laptop from power button which takes 20-25 minutes and then it work but not so smooth. its just irritating and time consuming.

Please help me with suggestion 

and let me know if i can upgrade it into SSD , if yes then which one should i buy it. 

If any other solution , it would be very helpful , please let me know.

1 REPLY 1

‎09-18-2022 12:46 AM

HP Recommended

Hello @Homelander45__ 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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