Letters on keyboard say hidden, I haven’t turned it on in over a year, I can’t get passed the sign o

[Birdybum59]

With the navigator on all my letters say hidden so I can’t get passed the sign on 

[VikramTheGreat]

Hi @Birdybum59,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It sounds like your HP desktop is stuck at the sign-in screen, and the keyboard shows “hidden” letters, likely because Narrator or On-Screen Keyboard is active, or Filter Keys/Sticky Keys settings are interfering. Here’s how to fix this:

Steps to Resolve Keyboard Input Issues at Sign-In

1. Turn Off Narrator or Screen Reader

• Press Ctrl + Windows + Enter to toggle Narrator OFF.
• If you see an accessibility icon on the sign-in screen, click it and turn off Narrator and On-Screen Keyboard.

2. Disable On-Screen Keyboard

• On the sign-in screen, click the Ease of Access icon (bottom-right).
• Uncheck On-Screen Keyboard.

3. Check for Filter Keys

• If keys seem unresponsive or delayed: 
  • Press the Shift key 5 times to toggle Sticky Keys OFF.
  • Press and hold Right Shift for 8 seconds to disable Filter Keys.

4. Try an External Keyboard

• Plug in a USB keyboard to bypass any hardware issue with the built-in keyboard.

5. Boot into Safe Mode

• Restart your PC.
• Press F11 or Shift + Restart → Troubleshoot > Advanced Options > Startup Settings > Enable Safe Mode.
• Log in and adjust keyboard settings under Settings > Accessibility > Keyboard.

6. If Still Stuck

• Perform a hard reset: 
  • Power off the PC.
  • Disconnect power for 30 seconds.
  • Restart and try again.

🔗 HP Notebook PCs - Keyboard troubleshooting (Windows) | HP® Support
🔗HP PCs - Wireless keyboard troubleshooting | HP® Support  (Desktop)

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat