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‎05-23-2020 08:56 AM

HP Recommended
Product: HP Pavilion Desktop - TP01-0014
Operating System: Microsoft Windows 10 (64-bit)

HI...My desktop came with a 256gb m.2 ssd stick...I just got a new one with 500gb and swaped it out....when I put pc on all I get is "boot device not found, please install operating system on hard disk...Can anyone advise?..thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-23-2020 09:17 AM

HP Recommended

Hi:

 

A couple of questions for you...

 

Did you replace the 256 GB M.2 SSD with a NVMe model? 

 

That is the only kind supported.  A NVMe drive looks like this...

 

https://www.crucial.com/ssd/p2/ct500p2ssd8/ct17288678

 

Did you reinstall the operating system on the new SSD?

 

You can use the cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use that utility.

 

https://support.hp.com/us-en/document/c06162205

 

 

 

View solution in original post

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3 REPLIES 3

‎05-23-2020 09:17 AM

HP Recommended

Hi:

 

A couple of questions for you...

 

Did you replace the 256 GB M.2 SSD with a NVMe model? 

 

That is the only kind supported.  A NVMe drive looks like this...

 

https://www.crucial.com/ssd/p2/ct500p2ssd8/ct17288678

 

Did you reinstall the operating system on the new SSD?

 

You can use the cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use that utility.

 

https://support.hp.com/us-en/document/c06162205

 

 

 

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‎05-24-2020 12:37 PM

HP Recommended

Its rare and refreshing when I can ask for PC help and can actually find someone who knows the answer and can provide simple easy and accurate information..Thank you so much...

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‎05-24-2020 01:21 PM

HP Recommended

You're very welcome.

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