M. 2 sata ssd not showing up in my pavilion 570

[Noob-1924]

Recently I have installed a wd blue 500gb m. 2 sata ssd into my hp pavilion 570-p0xx desktop. I think based on previous reading the slot is able to support the drive I had purchased, but it's not showing up in either the bios and Windows disk management.

Also the computer came with a hard drive and cd drive pre-installed, not sure if that would be the issue.

Thanks in advance

[Paul_Tikkanen]

Hi:

What is the product number of your PC?

Use this guide to find that information...please do not post the serial number.

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support

Some motherboards M.2 slot support SATA SSD's only, some support NVMe SSD's only, and some support both.

[Noob-1924]

The product number is 2CC64AA#ABG

[Paul_Tikkanen · Accepted solution]

Hi:

According to the product number you posted, you have a HP Pavilion 570-p059a Desktop PC.

HP Pavilion 570-p059a Desktop PC Product Specifications | HP® Customer Support

Your PC has a Lubin motherboard, and the M.2 slot supports NVMe SSD's only.

Other folks have tried SATA SSD's in that motherboard and they didn't work.

Some related discussions...

Solved: Add M.2 SSD to Lubin Motherboard - HP Support Community - 7351824

Solved: M.2 SATA SSD not recognized - HP Support Community - 6084223