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‎05-04-2025 03:59 PM

HP Recommended
Operating System: Microsoft Windows 11

MY MOUSE RANDOMLY STOPPED WORKING. THE LIGHTS ARE ON AND THE LAPTOP RECOGNIZES THE DONGLE

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1 REPLY 1

‎05-04-2025 08:42 PM - edited ‎05-05-2025 01:58 PM

HP Recommended

Greetings @MINGITO 

 

Welcome to the HP Forum.

 

I can only suggest trying the USB dongle in all available USB ports.

 

Or try a different wireless mouse in all USB ports or try a wired mouse in all USB ports.

 

Replace the mouse batteries. Check the device again.

 

Regards

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