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Ludo1404 · ‎05-14-2025

mouse dysfunctional ; cursor jumps to upper left corner after a few minutes

Max3Aj · ‎05-15-2025

@Ludo1404, Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The issue you're experiencing with your HP ENVY All-in-One 27-b256ng—where the mouse cursor jumps to the upper-left corner after a few minutes—is a known problem that can be caused by several factors, including driver conflicts, touch screen interference, or pointer settings. Here are some steps you can try to resolve it:

Disable "Enhance Pointer Precision"

This setting can sometimes cause erratic cursor behavior.

Press Windows + R, type main.cpl, and press Enter.
Go to the Pointer Options tab.
Uncheck “Enhance pointer precision.”
Click Apply and OK.

Check for Touchscreen Interference

If your model has a touchscreen, it might be sending phantom touches.

Open Device Manager (Windows + X → Device Manager).
Expand Human Interface Devices.
Right-click HID-compliant touch screen and choose Disable device.
Restart your PC and check if the issue persists.

Update or Reinstall Mouse Drivers

Corrupt or outdated drivers can cause erratic behavior.

In Device Manager, expand Mice and other pointing devices.
Right-click your mouse and choose Update driver.
If that doesn’t help, choose Uninstall device, then restart your PC to reinstall it automatically.

Run HP Hardware Diagnostics

To rule out hardware issues:

Restart your PC and press F2 repeatedly to enter HP PC Hardware Diagnostics.
Choose Component Tests → Mouse/Touchpad and run the tests.

Check for External Devices

Sometimes, a faulty USB device (like a drawing tablet or second mouse) can cause interference. Try unplugging all peripherals except the main mouse and keyboard.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping!

Max3Aj

HP Support