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- Re: Missing Hard drive
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03-18-2019 10:01 AM
There is no other question that addresses this. I have a machine that is missing the hard drive. The owner is suspected of criminal acvtivity. We want to subpoena the drive and make sure he hands over the right one. Is it possible for Hp to take the machine UUID or the serial number of the machine, reference the manufacturign files and provide the serial number of the hard drive that was installed when the machine left the factory? Thank you for any help. This case involves children. It will help keep more children safe to catch this creep.
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Accepted Solutions
03-18-2019 02:35 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
I work on behalf of HP
03-18-2019 02:29 PM
I will forward this inquiry to the HP Forum Moderators (expect a reply in Private Mail aka PM).
HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
03-18-2019 02:35 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
I work on behalf of HP
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